A deposit is an advance payment to secure a spot by the user after making an informed decision and agreeing to receive a service and cannot be refunded due to the user’s refusal to receive the service or cancellation for personal reasons.

In the event of a cancellation by the patient after arrival in Iran, the following amounts will be deducted from the total payment, and the remaining balance will be refunded:

• Cancellation before the initial consultation with the surgeon: 15% of the total payment, plus incurred expenses will be deducted.
• Cancellation after the initial consultation but before hospital admission: 40% of the total payment, plus incurred expenses will be deducted.
• Cancellation after hospital admission and preparation for surgery: No refund will be issued.

Please note: If the cancellation is due to a newly diagnosed acute illness or emergency medical condition that was not disclosed by the patient on the pre-travel checklist, refunds will not be provided.